Terms of Service

Who provides the service

LLM Audit is operated by Nahuel Soria, an independent developer based in Argentina. Contact: jorgenahuelsoria@gmail.com.

What you are buying, and what you are not

We query AI models about your category and report what we observe, repeating each prompt so you can tell signal from noise. Two things follow from that, and they are the most important lines in this document:

• The output is a measurement, not a promise. Model answers move week to week and the same prompt can return different results. Nothing here guarantees that any assistant will mention you, or keep mentioning you.
• Parts of the score are an estimate. We are explicit in the methodology about what is observed from a live answer and what is estimated by a model. Read it before you treat a number as a fact about your business.

The recommendations are our opinion on what to publish. Acting on them is your call, and the results depend on work we do not control.

Accounts

You sign in with a code sent to your email, so keep access to that inbox. You are responsible for what happens under your account. Tell us if you think someone else got in.

Payments, renewals and refunds

Current prices are on the pricing page. Payments are processed by Polar as merchant of record, and their terms cover the transaction itself. One time purchases are charged once. Monitoring is a subscription that renews on its own period until you cancel, and cancelling stops the next renewal while leaving you access through the period you already paid.

If a report fails to generate, or what you got is not what the page described, write to us and we refund it. We do not refund because the score was lower than you hoped: that is the product working.

Acceptable use

Audit brands you own or genuinely research, including competitors, since everything we read is public. Do not try to get around rate limits, resell access unless you are on a plan that says you can, scrape the site wholesale, or use it to build a competing dataset. We can suspend an account that does, and we will say why.

Your data and third parties

Running an audit sends the brand, website and category to the AI providers we query. Connecting Google is optional, read only, and covered in detail in the privacy policy. Those providers can change their models or availability without notice, which can change your results, and that is outside our control.

You keep ownership of what you submit. You give us permission to process it to deliver the product and to include aggregated, brand level scores in the public AI Visibility Index. Tell us if you want your brand out of the Index and we will remove it.

Availability, warranty and liability

The service is provided as is. We do not warrant that it will be uninterrupted or error free, and an upstream provider going down will take part of it with them. To the extent the law allows, our total liability for any claim is limited to what you paid us in the twelve months before it, and we are not liable for lost profits or lost business.

Nothing here removes rights you have that cannot be waived under the consumer law that applies to you.

Ending it

You can stop using the service and ask us to delete your account at any time. We can suspend or close an account that breaks these terms or that we are legally required to close.

Governing law and changes

These terms are governed by the laws of Argentina, and disputes go to the courts of the City of Buenos Aires, without prejudice to any mandatory rule that gives a consumer the right to their own local forum.

If we change these terms we update the date at the top, and for material changes we tell you by email before they take effect. Continuing to use the service after that means you accept the new version.